Privacy Policy

1. Information we collect

This Privacy Policy is issued by GiftcardNOVA SA, registered in Belgium (Rue Royale 4, Spa 4900, Belgium), the data controller for the personal data described below.

Account information: name, email, and password (stored as a secure hash, never in plain text).

Identity verification information (if submitted): legal name, document type and number, country, and date of birth.

Transaction data: trades, wallet movements, and withdrawal destination addresses.

Communications: messages you send in trade chats.

Technical data: IP address, browser/device information, and your language preference (stored in a cookie).

2. How we use information

To provide and operate the Service, verify your identity, process trades and withdrawals, prevent fraud, and comply with legal obligations.

3. How we share information

We do not sell your personal information. We may share it with service providers who help us operate the Service (for example, our crypto payment processor), or when required by law.

With other users: when you open a trade, your username, trade activity (completion rate, past ratings), and anything you send through the trade chat are visible to the other party in that trade. We do not share your email, identity verification documents, or wallet balance with other users.

4. Data retention

We retain your information for as long as your account is active, or as needed to comply with legal, tax, or fraud-prevention obligations.

5. Your rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. Contact us to exercise these rights.

6. Security

We use industry-standard measures, such as password hashing, to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use a cookie to remember your language preference. We do not use third-party advertising or tracking cookies at this time.

8. Children's privacy

The Service is not directed to individuals under 18, and we do not knowingly collect information from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "last updated" date whenever we do.

10. Contact

Questions about this Privacy Policy can be sent to contact@giftnovo.com.