Frequently asked questions

Giftnovo is a P2P marketplace for selling gift cards and prepaid vouchers for crypto, and for buying gift cards at a discount. Pick an active offer, send your gift card details through the trade's verified chat, and get paid to your wallet once it's confirmed.

Your wallet supports euros, US dollars, pounds, Canadian dollars, Swiss francs, and Mexican pesos. For withdrawals you can also choose bitcoin, ether, USDT, or USDC.

The site is available in Spanish, English, French, and Italian. You can switch languages from the selector in the footer.

No. We don't charge any extra fee for selling or buying gift cards.

Find your brand among the active offers, open a trade, and use the chat to send your card's code. Payment lands in your wallet as soon as the card is confirmed as valid.

Fifteen minutes from when you open the trade. If you mark the trade as paid before time runs out, it keeps going as normal; if not, it cancels on its own.

You can open a dispute from the trade. The Giftnovo team reviews the case and decides whether the payment gets released or the trade gets cancelled.

You can submit a custom request. That opens a direct chat with the team to work out the price and payment method.

Pick a brand and an amount in the store, pay with your wallet balance, and that's it. No card or external account needed.

We send it to the email on your account after your purchase is confirmed. It's sent manually, so it can take a little while, but the team gets notified as soon as your order comes in.

Each offer or listing has its own minimum and maximum, shown before you open a trade or make a purchase.

Funds don't leave the platform until the gift card is confirmed as real and unused. All exchange of information happens through the trade chat.

It's an extra layer of security you can turn on from your profile. Once it's on, you need a code from your authenticator app in addition to your password to log in.

When you turn on 2FA you get 8 single-use backup codes. Keep them somewhere safe: they let you log in if you lose your phone.

Only for withdrawals above 500 USD or its equivalent. Smaller amounts don't require it.

You share your referral code or link. When that person completes their first released trade or first gift card purchase, you both get €2 in your wallet.

Yes, up to 5 referral bonuses per month. If you go over that, the rest pay out the following month.

From your account, through our payment processor. The balance is available as soon as the deposit is confirmed.

If your question is about a trade or a custom request, write directly in its chat. For anything else, use our contact page.